Unlock the Power of Customer Experience with Zendesk, Guided by a Trusted Partner

Indonesia companies use Zendesk a complete & customized customer service solution.

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Why Zendesk?

Service that’s up close and personal. Strong relationships start with strong interactions. Our service solution lets you personalize customer experiences, building loyalty and revenue.

Take your support personally. For long-term loyalty, every customer should feel like your only one. Zendesk for Service offers the support features you need to keep customers coming back.

Benefits

Create Meaningful Connections

Customers come to you expecting answers. Meet them where they are, across any channel, and then personalize the conversation around their exact needs.

Scale Your Service Offering

You need a support solution that scales as you do. Zendesk is built to absorb new teams, divisions, and global bases. Our security measures keep everyone safe, regardless of size.

Stay Flexible Through Change

You can’t afford to get stuck with software that stays the same. With Zendesk, implement new solutions quickly and add features as you go, all while controlling your total cost.

Deliver Exceptional Customer Service

  • Power modern digital experiences over any channel

  • Transform the way agents work and achieve service excellence

  • Scale and handle complexity without increasing cost

Create effortless customer experiences anytime, anywhere

  • Provide effortless, conversational service across web, mobile, and social

  • Reduce customer effort with automated workflows and intelligent bot

  • Integrate any external system for a rich, customized experience

Take Swift Action with data and analytics

Unified channel analytics and customizable reports give you deep visibility in real-time. Automation and collaboration tools that are easy to use and modify without a developer. Allow data to flow in-and-out easily across the organization

Frequently Asked Questions

Zendesk is a customer service platform that offers a variety of tools to businesses for managing customer interactions. This includes features like ticketing system, self-service knowledge base, and live chat.

Zendesk caters to businesses of various sizes, from small startups to large enterprises, and offers different service packages to suit their specific needs.

Some benefits include improved customer satisfaction through faster resolution times, increased agent productivity with better organization tools, and access to customer data and analytics for informed decision making.

Zendesk boasts a diverse user base encompassing various company sizes and industries. 

From large well-known companies like Uber, Airbnb, Shopify, Slack, Mailchimp, Zoom, and DoorDash leverage Zendesk to manage their customer support operations.

To startups and small businesses, Zendesk’s flexible plans and features make it suitable for smaller companies seeking to improve their customer service efficiency.

Due to the customization options offered by Zendesk, there’s no one-size-fits-all answer on submitting a ticket. The specific process  depends on how the individual company has set up their Zendesk instance.

Therefore, Submitting a ticket typically involves finding the company’s help center and navigating to the ticketing section. The specific process may vary depending on the individual company’s setup.

Due to the range of functionalities and customizability of Zendesk, providing a comprehensive guide on using it entirely  would be beyond the scope of a single response.

For further information you can visit https://support.zendesk.com/hc/en-us for official resource center from Zendesk, offering a wealth of information on various functionalities, setup guides, and troubleshooting tips.

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For further assistance, you can visit https://support.zendesk.com/hc/en-us/articles/4408820026138-I-am-having-trouble-logging-in-to-Zendesk 

Do you need omnichannel conversations platform?

Come tell us what you need! Fill out this form and our solution team will response to your email by maximum of 1×24 workday.

Get in Touch:

+62-852-1115-3388

www.rekandigital.id

sales@rekandigital.id

Office Hours:

Monday to Friday

(08.00AM – 05.00PM)